Retail ERP

Real-Time Inventory Across Every Store, Channel, and Warehouse

Purpose-built for multi-location retail. Unify your POS, inventory, e-commerce, supplier network, and financials into a single source of truth — so your buyers, store managers, and finance team all work from the same numbers.

A retail store associate at the checkout counter assisting a customer

Problems We're Built to Solve

These aren't edge cases — they happen every day in operations like yours.

Inventory Blind Spots Across Locations

Stock counts differ between your POS, warehouse register, and e-commerce backend. Overselling online and phantom stockouts in-store become weekly firefighting.

Siloed Channels, Duplicated Work

In-store POS, website orders, and marketplace sales live in separate systems. Your team manually reconciles three sources every day — and still gets it wrong.

Markdowns Without Margin Visibility

Promotions and seasonal discounts are applied without real-time COGS data. Finance discovers the margin erosion two weeks after the damage is done.

Supplier POs Still Run on Email

Purchase orders created manually, followed up by phone, and reconciled on spreadsheets. Lead-time surprises and GRN discrepancies happen every reorder cycle.

Loyalty Fragmented Across Systems

Customer points, redemptions, and purchase history split across your POS vendor, your website, and a separate CRM. There is no single view of your best customer.

Sell-Through Reports Arrive Too Late

Category performance, dead stock, and shrinkage reports are produced by the BI team on Fridays. Buying decisions were already made on Monday.

How These Problems Compound →

1

Inventory Inaccuracy

Counts differ across POS, web & warehouse

2

Stockouts & Oversells

Customers turned away or orders cancelled

3

Lost Revenue

4.7% of turnover evaporates per NRF data

4

Manual Reconciliation

3+ hrs per store per day to patch the gap

5

Reporting Lag

Buyers decide on last week's numbers

BUSINESS IMPACT
6

Reactive Buying Cycle

Margin erodes — competitors gain ground

See It In Action

Retail in Action

Real screens from the product, not mockups.

A retail storefront catalog with product categories and a live cart showing GST
01Browse, cart, and GST-inclusive checkout in one flow
A customer checkout screen with saved address and GST breakdown
02GST-correct checkout, built in, not bolted on
A grocery operations hub with cashier lane, pickup counter, and self-checkout station shortcuts
03One hub for every lane — cashier, self-checkout, and order-ahead pickup
A grocery cashier lane with a PLU department ring and a live cart total
04PLU lookup and department-ring scanning built for produce without barcodes
A staff attendance policy screen configuring working-hour rules
05Staff scheduling and attendance rules configured once, per store
A staff payroll review screen showing pay and attendance by employee
06Store payroll reviewed against attendance before it runs

From Low-Stock Alert to Products on Shelf

Watch how a single reorder event flows through the entire retail operation — no manual handoffs, no email chains.

SUPPLY SIDECORE PLATFORMSALES CHANNELSSupplier NetworkAuto PO + lead trackingGoods ReceivedBarcode scan at dockInvoice Matching3-way PO / GRN / InvoicePOGRNmatchedUnified InventoryReal-time across all locationsAuto-reorder · Multi-warehousePOS TerminalsOffline-capableWeb StoreLive stock syncMarketplacesCentralised ordersCustomerLoyalty syncedPurchase history synced to CRM & Loyalty

Everything Your Retail Business Needs

All modules ship pre-configured for your industry. Connected, maintained, and supported by a single team.

How the Modules Connect

Sales → stockReorder triggerLive availabilityCOGS & APAll data feedCustomer historyDemand signalsInventory &WarehousePOS TerminalsPurchasing &SuppliersOmnichannelCommerceRetailFinancialsMerchandiseAnalyticsCRM & LoyaltyStaff &SchedulingAll modules share a single data source — no manual re-entry between systems

Module Spotlight

POS Terminals

Feeds Inventory & Warehouse with: Sales → stock

Point of Sale

Fast, cloud-connected POS for single and multi-store operations with real-time inventory sync.

  • Offline mode with automatic sync on reconnection
  • Split payments, store credit, and gift card support
  • Real-time stock deduction across all locations on sale

Inventory & Warehouse

Multi-location stock management with automated reorder, cycle counting, and transfer workflows.

  • Barcode and RFID scanning with mobile app support
  • ABC/XYZ velocity analysis and dead-stock alerts
  • Automated reorder point triggers by SKU and location

Purchasing & Suppliers

Supplier catalogue, automated POs, GRN workflows, and 3-way invoice matching.

  • 3-way PO / GRN / Invoice matching before payment release
  • Supplier scorecards tracking lead time and fill rate
  • Landed cost calculation including freight and duties

CRM & Loyalty

Unified customer profiles, points engine, personalised promotions, and omnichannel redemption.

  • Tiered points engine with configurable earn and burn rules
  • Personalised SMS and email promotions by segment
  • Cross-channel redemption — in-store, online, and app

Omnichannel Commerce

Sync inventory and orders across your website, marketplaces, and physical stores from one control plane.

  • Single inventory pool prevents overselling across channels
  • Centralised order management: POS, web, and marketplace
  • Click-and-collect and ship-from-store order routing

Retail Financials

Category P&L, COGS, shrinkage accounting, GST/VAT automation, and daily reconciliation.

  • Category-level gross margin and shrinkage reporting
  • Automated GST invoice generation and GSTR filing data
  • End-of-day auto-reconciliation across all stores and channels

Merchandise Analytics

Sell-through rates, demand forecasting, open-to-buy planning, and category performance dashboards.

  • Sell-through and weeks-of-supply by SKU and location
  • Demand forecasting with seasonal and trend adjustments
  • Open-to-buy planning linked directly to purchase orders

Staff & Scheduling

Shift scheduling, attendance, commission management, and store-level headcount planning.

  • Shift scheduling with labour law compliance checks
  • Commission and incentive calculation per sales associate
  • Store-level productivity and conversion rate tracking

Without It vs. With It

The same operation, before and after — in the terms your team actually uses.

Area
Without ERP
With Zopkit ERP

Inventory Visibility

Spreadsheet updated daily per store; counts disagree across systems; team discovers stockouts when customers complain

Real-time stock across all locations and channels; 99.4% accuracy; automated low-stock alerts before stockouts happen

Purchase Orders

Buyer manually creates PO in email or Excel; 3–5 day cycle; no delivery tracking

Auto-triggered on reorder threshold; EOQ calculated; PO sent in minutes; delivery tracked end-to-end

Omnichannel Stock

POS, website, and marketplace inventories managed separately; overselling online is a weekly problem

Single inventory pool shared across all channels; reservation on order prevents overselling

End-of-Day Reconciliation

Manual reconciliation 1–3 hours per store manager per day; errors common

Auto-generated reconciliation report before store closes; exceptions highlighted for review

Supplier Management

Supplier terms in email threads; performance tracked informally; reactive reordering

Supplier scorecards with lead-time and fill-rate data; proactive replenishment based on velocity

Your Path to Go-Live

A structured, supported implementation — not a DIY project.

1

Week 1

Data Migration

  • Product catalogue & barcodes imported
  • Supplier master and lead times
  • Historical customer & loyalty data
2

Week 2

POS & Inventory Setup

  • POS terminals configured per location
  • Reorder points and par levels set
  • Barcode scanning and GRN workflow tested
3

Week 3

Omnichannel Integration

  • Web store and marketplace sync live
  • Single inventory pool activated
  • Order routing rules configured
4

Week 4

Finance & Analytics Config

  • Chart of accounts mapped
  • GST/VAT automation enabled
  • Dashboard and report templates built
5

Week 5

Parallel Run & Training

  • Staff trained on POS and inventory
  • Data validated against existing system
  • Edge cases and exceptions resolved
6

Week 6

Go-Live & Hypercare

  • All stores switched to live system
  • Dedicated support for first 30 days
  • Hypercare review at end of week

Go-Live

Impact You Can Put on a Slide

Benchmarked against customers in their first year. Results typically visible within the first 90 days.

METRICBEFORE → WITH ERPIMPROVEMENTInventory AccuracyUp from industry avg of 63% on manual systemsBEFORE63% avgWITH ERP99.4%99.4%Stockout RateDown from ~15% on manual reorder systemsBEFORE~15% of SKUsWITH ERP2%2%Reconciliation TimeAuto end-of-day across all channelsBEFORE3 hrs/store/dayWITH ERP−70%−70%Supplier Lead-TimeBetter PO visibility and automated follow-upBEFORE14 days avgWITH ERP−30%−30%Repeat Purchase RateUnified loyalty programme driving return visitsBEFORE42% returningWITH ERP+22%+22%BeforeWith ERP

"We went from managing three spreadsheets per store to a single dashboard for all 14 locations. Stock accuracy hit 99% within the first quarter. Our buyers finally trust the numbers — and we stopped losing ₹12–15L a month to phantom stockouts."

RC

Retail Chain

Head of Retail Operations, 14-store fashion retail business

14 stores, ₹180Cr revenue

Frequently asked questions

Ready to Unify Your Retail Operations?

Join hundreds of retailers who replaced their patchwork of tools with one connected platform. Implementation in under 6 weeks, with a dedicated retail specialist guiding every step.
4–6 week implementationDedicated onboarding specialistNo long-term lock-in